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Ordering and Returns
This website is designed to make it easy for you to locate and purchase Sienabena products. When you order and pay online, our intelligent system starts working to ensure rapid delivery. If you have placed an order recently and need some information about it or would like to change it in some way, please contact us at support@sienabena.com. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible. Returning Merchandise We take quality control very seriously, but sometimes mistakes happen. If you receive defective product please email our customer service team at support@sienabena.com, and we'll work with you to resolve the problem. Damaged Returns If you receive a package with apparent shipping damage, please refuse the delivery and contact us so that we can send you new product. Sales Tax Tax may be applied to your order depending on the regulations of the state in which you live. Applicable tax is calculated based on your shipping address. Sales tax may also be applied to shipping and handling charges. Credit Card Orders We currently accept payment by Visa, MasterCard, American Express, Discover and PayPal. When using your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give does not match that which is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. Legal Limits of Responsibility We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product. Price and/or Description Changes All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices on our site are not refundable. We reserve the right to refuse any sale at any time. |
